Faraway Buyer Give a boost to and Luck Specialist (Australia) at Driversnote

Time zones: LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30)

Hej! We’re Driversnote, a fast-growing SaaS corporate based totally in Copenhagen, Denmark.

We show pride in serving to greater than 2,000,000 customers international stay a mileage logbook. No person loves to do mileage documentation – so we strive to take away this tedious paintings and make our consumers’ lives more effective through saving them each money and time.

Our number one markets are English-speaking; Canada, US, Australia, and the United Kingdom – so we’re aiming to enlarge our global group to serve consumers and customers all over the global.

If you’re curious, pushed and resilient, revel in offering a phenomenal buyer beef up revel in and are a robust communicator, that is the place YOU come into the image!

We are in search of a far flung buyer beef up & good fortune specialist with nice technical abilities and insights to lend a hand us quilt the Australian and early Eu time zones.

As a Buyer Give a boost to & Luck Specialist at Driversnote, you’re going to spend your time interacting at once with our consumers, offering them with an efficient, simple and stress-free revel in. You’ll be the spider within the internet through serving all varieties of our customers and consumers, from new customers, long-term consumers and doable B2B massive groups and relaying their must our product groups. Our superb Give a boost to & Luck group is first-line beef up, that means you’re going to obtain all varieties of inquiries – most commonly surrounding insects, instructional questions or complicated requests you’ll have the excitement of fixing!

We consider that you just:

Have 12 – 24 months of confirmed paintings revel in in buyer beef up.
Have confirmed revel in with gross sales or good fortune paintings.
Are used to and ok with running 100% far flung.
Have robust verbal exchange abilities in English (each verbal and written). Verbal exchange abilities in different languages are a welcome bonus.
You’re keen on offering unbelievable buyer beef up on chat, e mail and get in touch with and feature nice verbal exchange abilities in doing so.
You might have a elementary working out and revel in in device troubleshooting: the aptitude to research issues of apps, (examples may well be running with set up mistakes, crashes, subscription and cost mistakes and function problems).
You’re proactive and glad to leap in on the deep finish. You’re assured in navigating a couple of programs and discovering your means round, checking the configuration, verifying the setup when wanted and so on.
Have an eye fixed for commonalities and streamlining – desperate to automate anyplace conceivable
Familiarity with far flung verbal exchange equipment like Slack.

Your tasks:

Supply a first class beef up revel in through e mail and get in touch with to consumers’ technical queries, normal enquiries and group product queries.
Interact with B2B consumers who need to get began with Driversnote and lend a hand them to make their acquire.
Troubleshoot the shoppers’ questions and pressure the investigation to get the client topic resolved
Supply video demos and video onboarding to our greater B2B consumers.
Collaborate with our Product groups and be in contact with them by means of malicious program reporting and forwarding buyer enter (requests, comments, UX enhancements and so on).
Be told the Driversnote product deeply and beef up our consumers in making essentially the most out of the whole lot we provide.

Your colleagues say that you just:

Are resilient – you get it finished and can stick with a job till it is resolved
Aren’t hesitant and benefit from the puzzle of fixing open-ended issues
Are an excellent courting builder – you’ll construct credibility quick with plenty of stakeholders
Don’t shy clear of ambiguous scenarios, and ask the suitable inquiries to untangle them
Are a diffuser – at all times affected person and type, it doesn’t matter what

The vital main points:

Minimal 21 hours a week
It’s anticipated that you’ll paintings 3-4 hours an afternoon 6 days per week
38.90 AUD/hour, paid biweekly
100% Faraway paintings
Should be positioned in Australia
33 holiday days according to 12 months – sure, we’re based totally in Europe
Get entry to to further perks from medical insurance, automobile leases, health club passes and extra

Who’s the group?
As of late we’re a 30+ group, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen way we are impressed through such things as a just right work-life steadiness. As you received’t be running within the place of business with us, we’re going to assist you to arrange the most efficient far flung setup conceivable and you should definitely nonetheless have time to connect to your group. Plus, a shuttle to Copenhagen to satisfy us for your first 12 months!

Easy methods to follow:

If , please ship us an software through clicking the button underneath.

Please notice that we can evaluation programs on a rolling foundation. So for those who’re , don’t wait 🙂 When you have been shortlisted, we can ask you to do a case find out about, adopted through interviews.

Time limit for software: November seventeenth 2024.

Anticipated get started date: December 2d 2024.

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