July 5, 2025
[Hiring] Quality and Compliance Associate @Heard

Heard is an all-in-one monetary resolution for therapists that mixes instrument and human enhance to care for bookkeeping, taxes, payroll, and extra. Our challenge is to assist therapists be therapists via performing as their monetary again administrative center to empower therapists to spend much less time operating their trade and extra time giving shoppers the assist and enhance they want thru an inexpensive, easy-to-use instrument device with real-time human enhance.

Heard is rising abruptly, and may just use your experience to assist us turn into an industry-leading instrument services and products supplier for impartial psychological well being practitioners!

Position Evaluation

We’re in quest of a motivated and detail-oriented High quality and Compliance Affiliate to sign up for our rising crew. On this function, you’re going to be liable for making sure that Heard’s merchandise, processes and practices meet all regulatory necessities and inside high quality requirements.  This function comes to creating and imposing high quality keep watch over techniques, tracking compliance thru audits, and managing high quality assurance processes to make sure steady growth. You’ll be a key a part of making sure our shoppers have a easy and certain revel in with Heard.

Obligations

  • Keep up-to-date on Heard’s merchandise, services and products, and operational processes to make sure correct high quality and compliance tests
  • Identify and behavior ceaselessly cadenced audits to make sure adherence to high quality requirements and regulatory necessities
  • Supply detailed stories and actionable insights from audits to related inside groups to enhance decision-making and steady growth tasks
  • Expand, ship and replace SOPs to make sure they replicate present practices
  • Proactively teach and educate related inside groups on best possible practices and track adherence to make sure consistency around the group
  • Continuously monitor and overview buyer NPS to gauge buyer delight and loyalty
  • Analyze comments to spot traits, strengths, and spaces for growth
  • Give a contribution to go practical tasks and tasks
  • Foster a tradition of constant growth – figuring out alternatives for procedure enhancements and imposing adjustments to additional permit buyer revel in
  • {Qualifications}

  • Minimal 2+ years of revel in in high quality assurance and compliance control, ideally in a SaaS B2B atmosphere
  • Confirmed revel in in tax and accounting compliance, together with familiarity with related tax regulations, laws and accounting requirements
  • Sturdy analytical abilities and revel in reporting key metrics and learnings
  • Superb consideration to element and a dedication to prime requirements
  • Efficient communique and interpersonal abilities
  • Skill to regulate more than one tasks and meet closing dates
  • Talented in Google Suite (Gmail, Doctors, Sheets, Slides)
  • What You Get In Go back

  • Alternative to revolutionize the psychological well being {industry} and construct each relationships and groups that make a tangible affect on our consumers and their sufferers
  • An atmosphere that prioritizes your mental protection all the time. We empower crew contributors to be relentlessly curious and act with 100% possession, believing that we will be able to move the additional mile, in combination
  • Aggressive wage package deal and advantages, which come with versatile PTO, clinical protection, retirement enhance, and wellness stipends
  • Heard is an equal-opportunity employer. We intention to construct a body of workers of people from other backgrounds, with other talents, identities, and mindsets. 

    Repayment is variable and is topic to a candidate’s private {qualifications} and expectancies. For applicants based totally within the SF Bay Space we provide the next OTE vary: $65,000 – $85,000 in step with yr.

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