Far flung Buyer Strengthen and Luck Specialist (Western Canada) at Driversnote

Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8), NST (UTC -3:30)

Hej! We’re Driversnote, a fast-growing SaaS corporate based totally in Copenhagen, Denmark.

We show pride in serving to greater than 2,000,000 customers international stay a mileage logbook. No person loves to do mileage documentation – so we attempt to take away this tedious paintings and make our consumers’ lives more practical by means of saving them each money and time.

Our number one markets are English-speaking; Canada, US, Australia, and the United Kingdom – so we’re aiming to amplify our world workforce to serve consumers and customers everywhere in the global.

In case you are curious, pushed and resilient, revel in offering an outstanding buyer beef up enjoy and are a robust communicator, that is the place YOU come into the image!

We are looking for a far off buyer beef up & luck specialist with nice technical talents and insights to lend a hand us duvet the Canadian and US Pacific/Mountain time zones (PST/MST time zones)

As a Buyer Strengthen & Luck Specialist at Driversnote, you’re going to spend your time interacting without delay with our consumers, offering them with an efficient, simple and relaxing enjoy. You’ll be the spider within the internet by means of serving all sorts of our customers and consumers, from new customers, long-term consumers and attainable B2B huge groups and relaying their must our product groups. Our wonderful Strengthen & Luck workforce is first-line beef up, that means you’re going to obtain all sorts of inquiries – most commonly surrounding insects, tutorial questions or advanced requests you’ll have the excitement of fixing!

We consider that you just:

Have 12 – 24 months of confirmed paintings enjoy in buyer beef up.
Have confirmed enjoy with gross sales or luck paintings.
Are used to and ok with operating 100% far off.
Have sturdy verbal exchange talents in English (each verbal and written). Verbal exchange talents in different languages are a welcome bonus.
You like offering incredible buyer beef up on chat, electronic mail and get in touch with and feature nice verbal exchange talents in doing so.
You’ve a elementary figuring out and enjoy in device troubleshooting: the aptitude to research issues of apps, (examples might be operating with set up mistakes, crashes, subscription and fee mistakes and function problems).
You’re proactive and glad to leap in on the deep finish. You’re assured in navigating more than one techniques and discovering your means round, checking the configuration, verifying the setup when wanted and so forth.
Have a watch for commonalities and streamlining – desperate to automate anywhere imaginable
Familiarity with far off verbal exchange gear like Slack.

Your obligations:

Supply a first class beef up enjoy by means of electronic mail and get in touch with to consumers’ technical queries, normal enquiries and workforce product queries.
Have interaction with B2B consumers who wish to get began with Driversnote and lend a hand them to make their acquire.
Troubleshoot the shoppers’ questions and power the investigation to get the client topic resolved
Supply video demos and video onboarding to our higher B2B consumers.
Collaborate with our Product groups and be in contact with them by the use of worm reporting and forwarding buyer enter (requests, comments, UX enhancements and so forth).
Be informed the Driversnote product deeply and beef up our consumers in making probably the most out of the whole lot we provide.

Your colleagues say that you just:

Are resilient – you get it completed and can stick with a job till it is resolved
Don’t seem to be hesitant and benefit from the puzzle of fixing open-ended issues
Are a perfect dating builder – you’ll be able to construct credibility quick with plenty of stakeholders
Don’t shy clear of ambiguous scenarios, and ask the proper inquiries to untangle them
Are a diffuser – all the time affected person and sort, it doesn’t matter what

The vital main points:

Minimal 21 hours every week
It’s anticipated that you’ll be able to paintings 3-4 hours an afternoon 6 days per week
36.50 CAD/hour, paid biweekly
100% Far flung paintings
Will have to be positioned in Canada – Pacific or Mountain time
33 holiday days according to 12 months – sure, we’re based totally in Europe
Get right of entry to to further perks from medical health insurance, automotive leases, health club passes and extra

Who’s the workforce?
As of late we’re a 30+ workforce, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen method we are impressed by means of such things as a excellent work-life stability. As you gained’t be operating within the place of job with us, we’re going to permit you to arrange the most productive far off setup imaginable and you should definitely nonetheless have time to hook up with your workforce. Plus, a commute to Copenhagen to satisfy us on your first 12 months!

The way to practice:

If , please ship us an software by means of clicking the button under.

Please word that we can evaluation packages on a rolling foundation. So when you’re , don’t wait 🙂 You probably have been shortlisted, we can ask you to do a case learn about, adopted by means of interviews.

Closing date for software: November seventeenth 2024.

Anticipated get started date: December second 2024.

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